Sporadic system crashes at DMVs across the state have led to longer wait times for license renewals and other tasks, frustrating Florida drivers and officials alike. Since November 3, the system has been crashing intermittently, and IBM has declared the situation critical. A spokesperson for the DMV said the situation has not yet been fixed.
Because of stricter ID requirements for getting a driver’s license following 9/11, Florida motorists already faced frustratingly long wait times at DMV offices. Long waits were made even worse at the Deerfield office when two bathrooms went out of order, sending sewage up through the floor.
However, officials have assured the public that those in line by 5pm would be assisted by DMV employees.
Source: Driver license renewal wait gets longer because of intermittent system crashes, South Florida Sun Sentinel, November 12, 2010
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